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A wrench shows that the software found and healed certain issues.

A checkmark against means the printer is in perfect health and has passed all the tests.

In general, the software recognizes and solves many HP printer issues. Be sure to take the actions the software recommends.

To repair, follow the on-screen step-by-step instructions which will depend on the issue being worked on.

The software communicates with the printer and identifies all the potential problems. Your HP printer should eventually appear in the list.

Now follow the relevant on-screen instructions before tapping Retry.

Choose how your printer is connected, for example, USB.

Now try to correct the problem by clicking connect. If still no success, re-click My product is not listed and confirm that it’s on. It will search and hopefully detect the printer.

The tool will prompt you to turn the printer off then on.

If the printer with problems isn’t shown or if there’s a connection problem, click the option My product is not listed.

Select the printer you want to fix from the list then click Next.

On the displayed Welcome screen, click the Start tab to see all the available printers (as installed in your PC).

Using the HP Print and Scan Doctor to fix common issues

The installation is completed again within moments and the program automatically opens.

Accept the terms and wait as it installs.

Wait for the program to extract (Remember to click yes once prompted by User Account Control settings).

Right-click the executable installation file (you can find it in the download folder or in the taskbar) and follow the step-by-step prompts to install. The file is light so the download completes within a few moments.

Switch on your printer and ensure it’s connected to the PC.

You need to download the diagnostic program to your Windows PC first. Now, using the HP Print and Scan App to troubleshoot your printer is quite straightforward. How can I use the HP Print and Scan Doctor to repair printer problems?

Print jobs getting stuck in the printing queue.

Corrupt/misconfigured HP printer driver.

Here are some of the issues resolved by the application: Problems that HP Print and Scan Doctor can solve on Windows 10Īs I mentioned, the ‘doctor’ program is a godsend since it literary tackles all the teething issues that HP printer users frequently complain about. Home › Download › HP Print and Scan Doctor